Refund policy
Last updated: October 12, 2026
Refund within the first 14 days
If you are not satisfied, we refund the full amount of your subscription's first payment if you ask within 14 days of that payment. You do not need to give a reason.
After 14 days
After that, you can cancel the subscription at any time. Cancellation takes effect at the end of the period already paid for, during which the service keeps working as normal, and periods already paid for are not refunded, in full or in part.
Who processes the refund
Payments are processed by Paddle.com, our reseller and Merchant of Record, so Paddle is who returns the money, to the same payment method you used. How long it takes to reach your account depends on your bank or payment method.
How to request a refund
Write to us at hola@comunaris.com from your account's email address, stating the building and the payment date. We will confirm we have received it and process the refund with Paddle. You can also ask Paddle directly, from the link in your receipt or at paddle.net.
Your rights as a consumer
This policy does not limit the rights consumer protection law in your country gives you.